Glastonbury attendees who splashed out on a luxury yurt have reportedly been left ticketless and up to £16,500 out of pocket after Yurtel went bust.
The luxury glamping company, which offers packages at the Worthy Farm festival, is understood to have gone into liquidation and ceased trading as of May 8.
It has been reported that emails sent to those who booked accommodation and event tickets through Yurtel have been informed their bookings won’t be fulfilled.
Packages for hospitality tickets and accommodation ranged from £10,000 to £16,500.
The BBC reports that these packages ‘cannot be refunded’ and that details of the claim process for would-be festival goers to get back their money would be provided to creditors when liquidation starts.
According to the Liverpool Echo, the email read: ‘Yurtel provided luxury glamping accommodation and hospitality facilities to festival goers.
‘It ceased normal trading operations on 8 May 2025 due to insolvency and will commence formal liquidation shortly. It cannot fulfil its future obligations to customers.’
It added: ‘Yurtel is unable to fulfil any ticket and accommodation bookings made for this year’s festival. Tickets to enter the festival have not been purchased on your behalf.
‘Glastonbury Festival has no involvement with the operation of Yurtel but will be able to outline any alternative options which may be available to you. Please email Yurtel@btguk.com to confirm you consent to us sharing your name, contact email and the number of people in your party with the Festival organisers.
‘Accommodation booked with Yurtel will not be available. Should you require accommodation you will need to book with an alternative festival accommodation provider.’
The email went on to explain how customers could not be refunded by Yurtel.
‘In the first instance, customers should make enquiries to see if they can claim from their credit card issuer, under section 75 of the Consumer Credit Act 1974, where payment was made to Yurtel by credit card.
‘A customer who does not qualify to reclaim from their credit card provider will need to make a claim in Yurtel’s liquidation. Details of the claim process will be notified to all Yurtel’s creditors once the liquidation has commenced.’
Speaking to Metro, Glastonbury Festival said: ‘We were sorry to learn that Yurtel Limited has appointed liquidators, and appreciate how disappointing this is for anyone who was planning to stay with them.
‘Glastonbury Festival has no involvement with the operation of Yurtel Limited and as such we have no records of their bookings and are unable to take any responsibility for the services and the facilities they offer.
‘Whilst Yurtel was one of a small number of campsites local to the Festival site with limited access to purchase hospitality tickets for their guests in certain circumstances, they had not paid Glastonbury Festival for any tickets for the 2025 Festival prior to entering into liquidation, and therefore no tickets were secured for their guests.
‘Anyone who has paid Yurtel for a package including Glastonbury 2025 tickets will need to pursue any potential recompense available from them via the liquidation process as outlined in their communication to you. We are not able to incur the cost or responsibility of their loss or replacement.
‘That said, we are asking Yurtel’s customers to contact Yurtel@btguk.com to confirm their consent for them to share their personal data and details of their party with us. We will then be able to provide details of alternative potential sources for those customers to purchase tickets and accommodation for this year’s Festival.’
On their website, Yurtel offers ‘luxury, exclusivity, and first-class service’ in their festival packages, promising ‘seriously comfy canvas accommodation’
Other perks on offer included bars, spas, hot tubs, and award-winning restaurants in their camps, bespoke to each festival.
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Speaking to the BBC, Lydia, who spent £10,000 on a package, said she was ‘absolutely gutted’ by the development.
‘This was a very, very expensive thing that people would save for. It is no drop in the ocean,’ she said.
Confirmed headliners for the festival this year include The 1975, Neil Young, and Olivia Rodrigo, while Charli XCX, Doechii, Kaiser Chiefs, The Libertines, and Fatboy Slim will all be taking to the festival’s stages as well.
Metro has contacted representatives for Glastonbury Festival and Yurtel for comment.
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