Ryanair has begun legal proceedings against a passenger who is alleged to have disrupted a flight headed from Berlin to Marrakesh earlier this year.
The budget airline confirmed it has filed legal proceedings in the Polish courts claiming over €3,000 in damages against the passenger who disrupted flight FR7124 from Berlin to Marrakesh on 9 January.
This passenger’s "inexcusable behaviour" forced this flight to divert to Seville, where the aircraft landed, and the passenger was offloaded causing 170 passengers and six crew to face unnecessary disruption.
In addition, Ryanair has issued this disruptive passenger with a five-year travel ban and has reported him to the Guardia Civil.
A spokesperson for Ryanair said that it is completely unacceptable that passengers who work hard to enjoy a trip away with family/friends are robbed of the pleasure due to one passenger’s failure to behave.
A Ryanair spokesperson said: "It is unacceptable that passengers are suffering unnecessary disruption as a result of one unruly passenger’s behaviour.
"Yet this was regrettably the case for passengers on this flight from Berlin to Marrakesh in January last, which was forced to divert to Seville as a result of an individual passenger’s disruptive behaviour, causing €3,000 in damages. We have now filed civil proceedings to recover these costs from this passenger.
"This demonstrates just one of the many consequences that passengers who disrupt flights will face as part of Ryanair’s zero tolerance policy, and we hope this action will deter further disruptive behaviour on flights so that passengers and crew can travel in a comfortable and respectful environment."
The spokesperson also stressed that Ryanair is committed to ensuring that all passengers and crew travel in a safe and respectful environment, without unnecessary disruption caused by a tiny number of unruly passengers.
They added that Ryanair has a strict zero tolerance policy towards passenger misconduct and will continue to take decisive action to combat unruly passenger behaviour on aircraft for the benefit of the vast majority of passengers who do not disrupt flights.
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